Help center for ticket buyers

Om du inte fått dina biljetter kan det bero på att mailet har hamnat i skräpposten, att du råkat ange fel mailadress eller att köpet inte gått igenom.

Börja med att kontrollera din mailkorg, inklusive skräpposten. Eftersom alla betalningar hanteras via Klarna rekommenderar vi att du kontrollerar din bekräftelse från dem. Om köpet gått igenom hittar du där ditt ordernummer som består av 11 siffror.

Om du ser att du har blivit debiterad men inte fått några biljetter kan du logga in på Mina sidor. Där kan du ladda ner dina biljetter på nytt. Lyckas du inte logga in på Mina sidor är du välkommen att kontakta oss, så hjälper vi dig att hitta din order och säkerställa att rätt uppgifter finns registrerade för att du ska kunna få dina biljetter.

Om du däremot varken fått betalningsbekräftelse eller debiterats, har köpet troligen inte gått igenom. Då behöver du göra en ny bokning.

When you buy a ticket, the contact details are taken straight from Klarna, so the information on the ticket belongs to whoever paid. In most cases tickets are not personal, which means other people in your party can use them or you can give them away as a gift without any problem.

All of our payments are handled by Klarna. If you believe you have been invoiced or charged incorrectly, contact Klarna customer service directly, since we at Nortic are not permitted to retrieve or change personal information tied to your Klarna account.

We offer several secure and convenient payment options. Choose invoice, installments or direct payment with Klarna, or pay by card or Swish. Which options are available to you may vary depending on Klarna’s terms.

Your ticket is always sent to the email address you provide at purchase. Depending on the event, you may also choose one of the following delivery options:

• Kivra: Keep the ticket safe in Kivra and have it close at hand when the event comes around. Requires a Kivra account.

• Text message: Get the ticket straight to your phone by text message. Text delivery is only available within the Nordics.

• Premium ticket: Get a nicer, physical version of the ticket mailed to your home in a smart envelope. Delivery takes up to 8 working days.

Whichever option you choose, you always get the ticket by email as well.

If an event is canceled or rescheduled, you are informed by email and usually by text message too. The message explains what applies and which options you can choose between, such as a new date or a refund. If you do not make a choice in time, the ticket is normally moved to the new date when an event is rescheduled, or refunded when it is canceled. The exact terms can vary, so we recommend making an active choice whenever possible.

Nortic is a ticket agent and follows the organizer’s decision. If you have questions about the options or are not happy with them, we recommend contacting the organizer directly. If you are unsure who is organizing the event, you are always welcome to get in touch with us and we will point you in the right direction.

When a refund is offered, it is normally paid within 4 weeks of the response deadline. We only handle refunds where the transaction went through Nortic. If you bought the ticket directly from an organizer or reseller, contact them instead, as they handle the refund.

If you have not received any information about a particular event, it may be down to incorrect contact details or the email ending up in your spam folder.

Our organizers are usually careful to state whether an event has an age limit. You will most often find it on the event page, under “Read more”.

In some cases different ticket types apply to different age groups, such as children’s or senior prices. When they do, it is clearly stated at purchase.

You cancel a membership by logging in to My account. To log in you need your email address and the order number on your membership card. The order number starts with 5 and is 11 digits long.