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Om du önskar byta datum eller tid är det därför bäst att kontakta arrangören direkt. Är du osäker på vem som är arrangör av evenemanget är du alltid välkommen att höra av dig till oss, så hjälper vi dig vidare.",{"type":299,"attrs":411},{"textAlign":296},{"type":306,"attrs":413},{"id":414,"body":415},"ddd7a84d-8290-4591-8673-72b981caa326",[416],{"_uid":417,"link":418,"label":72,"style":9,"iconLeft":9,"component":314,"iconRight":9},"a2fa3a31-a8fa-4eef-b51e-8f8ae1df7ec4",{"id":419,"url":9,"linktype":10,"fieldtype":11,"cached_url":420},"8cb902b2-ca40-4bd7-babf-5dda47174a80","helpcenter/kontakt","BlockAccordion","light",{"_uid":424,"title":425,"content":426,"component":421,"backgroundColor":592},"3b665f7e-a10d-4fc4-beb5-5ac08687e20f","Frågor kring dina biljetter",[427,474,484,505,534],{"_uid":428,"title":429,"content":430,"component":371},"f56c19f6-33f1-4e3f-8908-51d8c945d3af","Jag hittar inte mina biljetter, vad gör jag?",{"type":294,"attrs":431,"content":432},{"backgroundColor":296},[433,438,443,457,462,464],{"type":299,"attrs":434,"content":435},{"textAlign":296},[436],{"text":437,"type":304},"Om du inte fått dina biljetter kan det bero på att mailet har hamnat i skräpposten, att du råkat ange fel mailadress eller att köpet inte gått igenom.",{"type":299,"attrs":439,"content":440},{"textAlign":296},[441],{"text":442,"type":304},"Börja med att kontrollera din mailkorg, inklusive skräpposten. Eftersom alla betalningar hanteras via Klarna rekommenderar vi att du kontrollerar din bekräftelse från dem. Om köpet gått igenom hittar du där ditt ordernummer som består av 11 siffror.",{"type":299,"attrs":444,"content":445},{"textAlign":296},[446,448,455],{"text":447,"type":304},"Om du ser att du har blivit debiterad men inte fått några biljetter kan du logga in på ",{"text":449,"type":304,"marks":450},"Mina sidor",[451],{"type":452,"attrs":453},"link",{"href":37,"uuid":296,"anchor":296,"target":454,"linktype":27},"_self",{"text":456,"type":304},". Där kan du ladda ner dina biljetter på nytt. Lyckas du inte logga in på Mina sidor är du välkommen att kontakta oss, så hjälper vi dig att hitta din order och säkerställa att rätt uppgifter finns registrerade för att du ska kunna få dina biljetter.",{"type":299,"attrs":458,"content":459},{"textAlign":296},[460],{"text":461,"type":304},"Om du däremot varken fått betalningsbekräftelse eller debiterats, har köpet troligen inte gått igenom. Då behöver du göra en ny bokning.",{"type":299,"attrs":463},{"textAlign":296},{"type":306,"attrs":465},{"id":466,"body":467},"0d8135b5-1316-4f50-84f1-7e265bdb8d6c",[468,471],{"_uid":469,"link":470,"label":449,"style":9,"iconLeft":9,"component":314,"iconRight":9},"d3aca664-1294-4c64-bb3f-505434cdf791",{"id":9,"url":37,"linktype":27,"fieldtype":11,"cached_url":37},{"_uid":472,"link":473,"label":72,"style":9,"iconLeft":9,"component":314,"iconRight":9},"d90592b3-ce91-41a4-8b99-86f8f1db9ba5",{"id":419,"url":9,"linktype":10,"fieldtype":11,"cached_url":420},{"_uid":475,"title":476,"content":477,"component":371},"73e34e94-e3dc-4e0e-a2db-15b95ca63ab7","Det står fel namn på min biljett, är det ett problem?",{"type":294,"content":478},[479],{"type":299,"attrs":480,"content":481},{"textAlign":296},[482],{"text":483,"type":304},"Vid köp av biljett hämtas kontaktinformation direkt från Klarna. Informationen på biljetten/biljetterna är alltså knuten till betalaren. Biljetterna är i de flesta fall inte personliga, vilket innebär att de kan användas av andra personer i ditt sällskap eller ges bort i present utan problem.",{"_uid":485,"title":486,"content":487,"component":371},"abec493a-ac1d-481e-9add-79856ecb67de","Någon annan har köpt biljetter i mitt namn, vad gör jag?",{"type":294,"content":488},[489,494,496],{"type":299,"attrs":490,"content":491},{"textAlign":296},[492],{"text":493,"type":304},"Alla våra betalningar hanteras av Klarna. Om du anser att du blivit fakturerad eller debiterad felaktigt behöver du kontakta Klarnas kundservice direkt då vi på Nortic ej är berättigade att hämta ut eller ändra personlig information kopplad till ditt Klarna-konto.",{"type":299,"attrs":495},{"textAlign":296},{"type":306,"attrs":497},{"id":498,"body":499},"29add7d5-c4c8-4db9-95c1-3cbec3b17464",[500],{"_uid":501,"link":502,"label":504,"iconLeft":9,"component":314,"iconRight":9},"55dce886-aa46-45bd-943e-1c6df1978fbc",{"id":9,"url":503,"linktype":27,"fieldtype":11,"cached_url":503},"https://www.klarna.com/se/hjalp/","Kontakta Klarna",{"_uid":506,"title":507,"content":508,"component":371},"381cb244-015e-4449-83a9-47dbe8b1e8d8","Hur kan jag betala för biljetter?",{"type":294,"attrs":509,"content":510},{"backgroundColor":296},[511,516],{"type":299,"attrs":512,"content":513},{"textAlign":296},[514],{"text":515,"type":304},"Vi erbjuder flera säkra och smidiga betalningsalternativ. Välj mellan faktura, delbetalning eller direktbetalning med Klarna, alternativt kort eller Swish. Vilka alternativ som fungerar för dig kan variera beroende på Klarnas villkor.",{"type":306,"attrs":517},{"id":518,"body":519},"ab090413-c10c-4a26-a28b-e794bcebb6a8",[520],{"_uid":521,"image":522,"component":533},"cc6482db-c02f-42d4-8e23-34c839873d1d",{"id":523,"alt":9,"name":524,"focus":9,"title":9,"source":9,"filename":525,"copyright":9,"fieldtype":526,"meta_data":527,"is_external_url":165,"content_type":529,"width":530,"height":531,"aspect_ratio":532},211023585241350,"betalsatt.png","https://a.storyblok.com/f/289336610377739/600x100/49631046a8/betalsatt.png","asset",{"size":528},"600x100","image/png",600,100,6,"AtomImage",{"_uid":535,"title":536,"content":537,"component":371},"e70ad98b-fae3-4793-b8f2-25a558fdfaa0","Hur levereras min biljett?",{"type":294,"attrs":538,"content":539},{"backgroundColor":296},[540,545,583,585,590],{"type":299,"attrs":541,"content":542},{"textAlign":296},[543],{"text":544,"type":304},"Din biljett skickas alltid till den e-postadress du anger vid köpet. Beroende på evenemang kan du även välja något av följande leveransalternativ:",{"type":546,"content":547},"bullet_list",[548,561,572],{"type":549,"content":550},"list_item",[551],{"type":299,"attrs":552,"content":553},{"textAlign":296},[554,559],{"text":555,"type":304,"marks":556},"Kivra",[557],{"type":558},"bold",{"text":560,"type":304},": Spara biljetten tryggt i Kivra och ha den nära till hands när det är dags för evenemanget. Kräver ett Kivra-konto.",{"type":549,"content":562},[563],{"type":299,"attrs":564,"content":565},{"textAlign":296},[566,570],{"text":567,"type":304,"marks":568},"SMS",[569],{"type":558},{"text":571,"type":304},": Få biljetten direkt till mobilen via SMS. SMS-leverans är endast tillgänglig inom Norden.",{"type":549,"content":573},[574],{"type":299,"attrs":575,"content":576},{"textAlign":296},[577,581],{"text":578,"type":304,"marks":579},"Premiumbiljett",[580],{"type":558},{"text":582,"type":304},": Få en finare, fysisk version av biljetten hemskickad med post i ett snyggt kuvert. Leveranstiden är upp till 8 arbetsdagar.",{"type":299,"attrs":584},{"textAlign":296},{"type":299,"attrs":586,"content":587},{"textAlign":296},[588],{"text":589,"type":304},"Oavsett vilket alternativ du väljer får du alltså alltid biljetten även via e-post.",{"type":299,"attrs":591},{"textAlign":296},"transparent",{"_uid":594,"title":595,"content":596,"component":421,"backgroundColor":592},"3d7e5788-7de1-423f-a13a-d8d7a629a7bb","Övriga frågor",[597,622,637],{"_uid":598,"title":599,"content":600,"component":371},"8dd63069-75d5-4c09-91ce-4f6289b10e44","Vad händer när ett evenemang blir inställt eller flyttat?",{"type":294,"content":601},[602,607,612,617],{"type":299,"attrs":603,"content":604},{"textAlign":296},[605],{"text":606,"type":304},"När ett evenemang blir inställt eller flyttat får du information via mejl och oftast även SMS. Där framgår vad som gäller och vilka alternativ du kan välja mellan, till exempel nytt datum eller återbetalning. Gör du inte ett val i tid gäller vanligtvis att biljetten flyttas till det nya datumet vid flytt, eller återbetalas vid inställt evenemang. Exakta villkor kan dock variera, så vi rekommenderar att du gör ett aktivt val när det är möjligt.",{"type":299,"attrs":608,"content":609},{"textAlign":296},[610],{"text":611,"type":304},"Nortic är biljettförmedlare och följer arrangörens beslut. Om du har frågor kring alternativen eller inte är nöjd med dem rekommenderar vi att du kontaktar arrangören direkt. Är du osäker på vem som är arrangör av evenemanget är du alltid välkommen att höra av dig till oss, så hjälper vi dig vidare.",{"type":299,"attrs":613,"content":614},{"textAlign":296},[615],{"text":616,"type":304},"Om återbetalning erbjuds sker det normalt inom 4 veckor efter sista svarsdatum. Vi hanterar endast återbetalningar där transaktionen har gått via Nortic. Har du köpt biljetten direkt via en arrangör eller återförsäljare behöver du kontakta dem direkt, då de hanterar återbetalningen.",{"type":299,"attrs":618,"content":619},{"textAlign":296},[620],{"text":621,"type":304},"Har du inte fått någon information om ett visst evenemang kan det bero på felaktiga kontaktuppgifter eller att mailet hamnat i skräpposten.",{"_uid":623,"title":624,"content":625,"component":371},"f520c159-3a7a-4da0-8e74-4b524d0aadd7","Hur vet jag åldersgränsen på ett evenemang?",{"type":294,"content":626},[627,632],{"type":299,"attrs":628,"content":629},{"textAlign":296},[630],{"text":631,"type":304},"Våra arrangörer brukar vara noga med att ange om det finns en åldersgräns på evenemangen. Oftast hittar du information om åldersgräns på evenemangssidan, under “Läs mer”.",{"type":299,"attrs":633,"content":634},{"textAlign":296},[635],{"text":636,"type":304},"I vissa fall gäller olika biljettyper för olika åldersgrupper, till exempel barn- eller pensionärspriser. Det framgår i så fall tydligt i samband med köpet.",{"_uid":638,"title":639,"content":640,"component":371},"db2c460b-1288-4d56-8796-927af97858d2","Hur avslutar jag ett medlemskap?",{"type":294,"attrs":641,"content":642},{"backgroundColor":296},[643,648,650],{"type":299,"attrs":644,"content":645},{"textAlign":296},[646],{"text":647,"type":304},"Du avslutar ett medlemskap genom att logga in på Mina sidor. För att logga in behöver du din mailadress och ordernumret som finns på ditt medlemskort. Ordernumret börjar på 5 och består av 11 siffror.",{"type":299,"attrs":649},{"textAlign":296},{"type":306,"attrs":651},{"id":652,"body":653},"fbdb1606-b0bc-4a4f-b2dd-d3fe95f74a0e",[654],{"_uid":655,"link":656,"label":449,"style":9,"iconLeft":9,"component":314,"iconRight":9},"9191549d-aefb-4749-98d2-0879d9c84595",{"id":9,"url":37,"linktype":27,"fieldtype":11,"cached_url":37},{"_uid":658,"text":659,"title":666,"buttons":667,"component":678,"backgroundColor":679,"blockBackgroundColor":680},"cda2c906-195a-4006-86a1-860408aa1fde",{"type":294,"content":660},[661],{"type":299,"attrs":662,"content":663},{"textAlign":296},[664],{"text":665,"type":304},"Frågor om ditt biljettköp? 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