Welcome to customer service

Do you have a question, or need to contact Nortic? Then you have come to the right place! Observe that most changes concerning your booking can be performed on my pages.

ABOUT

Frequently Asked Questions

I have not received my email.

Check your spam folder and/or settings.

Can I regret my purchase and return my tickets?

According to the Distance and Doorstep Sales Act the right of withdrawal do not apply on purchases of event tickets. When the purchase has been completed, you are therefore bound to your purchase.
If you have purchased a cancellation insurance, a return can be made if your cancellation fulfills the insurance terms. Note that the insurance company requires certificates that support the reason for the cancellation. Also note that some organizers sell their own cancellation insurance, in these cases their terms apply when you want to return your tickets.

I have deleted my tickets by accident - what should I do?

In Nortic Helpcenter you can enter your order number and email address so you can download your tickets again or send a new ticket link. If you still don’t find your tickets, contact us and we will help you. Make sure to have all the information available that can help us identify your purchase, eg. order number, email address, name or phone number.

I have ordered a cancellation insurance, how does it work?

Avbeställningsförsäkringen tecknas i samband med köp av biljetter på nortic.se. FöThe cancellation insurance is ordered in connection with the purchase of tickets at nortic.se. The insurance protects you who are insured in case of accident, illness and other sudden and unforeseen events that cause you to reasonably not be able to participate in the event. Read the full insurance termsand conditions for more information.
NOTE! The organizer can sell their own cancellation/rebooking protections, in these cases their terms apply when canceling.

Which payment methods do you offer?

VWe cooperate with Klarna and can thereby offer multiple safe and flexible payment options;
Card Payment (Visa, MasterCard)
Klarna Direct (with mobile BankID
Invoice with the possibility of partial payments

Please notice that Klarna makes individual credit checks and can limit the payment options depending on the results of these. Read more at Klarna.

I have questions regarding the event, who should I turn to?

Unfortunately, as a ticket system, even though we are happy to help as far as we can, we usually cannot answer practical questions regarding the events. This is because we have so many different events from different organizers in our system. Often you can find the information you need about the event on the organizer’s website or on the event page where you buy the tickets. If you cannot find the answer to your question, please contact the organizer.

The event I was going to attend has been cancelled or moved because of the Corona virus Covid-19. What happens now?

If the event that you have purchased tickets for has been cancelled or postponed, you will receive information about a possible refund or a new event date from the organizer.

How to by tickets at Nortic?

It’s simple!
Start by finding your next experience here!

How do I cancel my tickets with the cancellation insurance?

The damage report/cancellation must be made as soon as possible after the reason for the cancellation has arisen and is made with the damage report form. With the damage report, an original certificate confirming the reason for the cancellation is attached. The damage report/cancellation must be made before the event starts. If the damage report is submitted close to the event, notify the insurance company Gjensidige Försäkringar at specialskador@gjensidige.se,, so they are aware that it is on the way. If you have any questions regarding the treatment of your case, you can also contact Gjensidige Försäkringar at 0771-326 321. Read more in the insurance terms and conditions.
NOTE! The organizer can sell their own cancellation/rebooking protections, in these cases their terms apply when canceling.

I have contracted the Corona virus Covid-19 and / or am quarantined because of this, which means I cannot attend the event. What do I do with my tickets?

Contact our customer service at biljett@nortic.se or via 0455-61 97 00 so we can help you answer your question.

Are the tickets personal?

In most cases, the tickets are not personal. If the tickets were personal, it is up to the organizer to inform about this.

How does “Klarna Pay Now" work?

With Klarna Pay Now you can pay your tickets directly through your bank account. You can connect your bank account to Klarna the first time you use Pay Now, or log in through Klarna’s app or klarna.se and do so at a later time. Klarna will then remember your information so that you can shop and pay even more smoothly the next time. Read more at Klarna.

How long time does it take till I get the mail?

It usually arrives within 5-10 minutes.

Can I rebook my tickets to another event or another date?

As long as the organizer of the event has no special rules regarding rebooking, it can be solved. The event you want to switch to must be arranged by the same organizer as your current booking and the possibility of rebooking depends on which price category it is on your existing booking and the tickets you want to switch to.

Do I need to register to be able to purchase tickets?

Nortic’s ticket system does not require registration to purchase, but you do need to fill in your details in Klarna to be able to pay. Which information you need to fill in depends on whether you have purchased something through Klarna before or not, and which payment method you choose.

The event I have tickets to has been cancelled, what should I do?

If an event has been cancelled, it is primarily the organizer you turn to for questions regarding repayment and other questions. In some cases, Nortic handles repayments for the organizer at the cancelled event. In these cases, we will contact you as soon as possible with more information.

I am worried about contracting the Corona virus Covid-19 and do not want to attend the event. Can I receive a refund for my purchased tickets?

If the event has not been cancelled because of the risk of contracting the virus, and the event is still planned, we cannot provide a refund for your tickets. For further questions regarding refunds, see our terms and conditions.

How are my tickets delivered?

The tickets are delivered by email or text message, if the organizer has chosen to use tickets by text message.

You can also choose our premium tickets to most events, which is a more luxurious version of the ticket sent home by mail in a neat envelope.

Why do I get a message saying I’m placed in queue?

We want to make sure that your tickets are booked correctly and avoid the risk of double bookings. Therefore, we use a queuing system when many people buy tickets for the same event at the same time. If you get placed in queue, you are automatically being transferred into the purchase flow as soon as it is your turn.

When must I pay my tickets?

If you choose Invoice you must pay within 5 days
If you pay by card you pay directly and have 15 minutes to complete your payment.

Is there a certificate required when I cancel my tickets with the cancellation insurance?

Yes it’s correct that the insurance company requires certificates that support the reason for the cancellation. Attach the certificate in original together with your damage report. If you have no certificate, you can start by send the the damage report form and contact the insurance company to see what you need to do to complement. Read more in the insurance terms and conditions.
NOTE! The organizer can sell their own cancellation/rebooking protections, in these cases their terms apply when canceling.

How long does it take before the invoice from Klarna appears in my email?

Usually, your invoice appears in your inbox within 24h. If you haven’t received your invoice, check your spam mail first. You can also find your invoice by logging in to Klarna’s app or klarna.se. If you still cannot find your invoice, please contact Klarna’s customer service.

Due to restrictions from authorities, I cannot get to the place where the event takes place. Can I receive a refund for my purchased tickets?

Contact our customer service at biljett@nortic.se or via 0455-61 97 00 so we can help you answer your question.

I entered the wrong email address when I bought my tickets - can you help me?

Of course! Call or email us as soon as possible and we will help you. Make sure to have all the information available that can help us identify your purchase, eg. order number, email address, name or telephone number, and if you know which information that was incorrect.

Note that we can only change the email address in our system, in order to change the email address at Klarna you must contact them. If you have chosen payment by invoice, it is important that you contact Klarna as soon as possible on 08 - 120 120 10. You can also sign in to Klarna.se to chat with Klarna's customer service so they can update your information and send the invoice to you again.

I have received my tickets by email but have no printer, what should I do?

In most cases you can show the tickets you received by email on your mobile phone, if your device supports this. However, this varies depending on the event. Contact the organizer if you are unsure.

How long is my payment period on my invoice from Klarna?

The payment period differs depending on the payment option you have chosen. You will find information about the payment period on your invoice, in your email from Klarna or when you log into Klarna’s app or via klarna.se.

How do I get in contact with the insurance company?

The insurance company we use to process the damage reports/cancellations is Gjensidige Försäkringar. Below you will find their contact information and the documents you need to use the insurance and get more information. If you have any questions regarding the treatment of your case, please contact Gjensidige Försäkringar.

Gjensidige Försäkringar
BOX 3031
103 61 Stockholm
0771 - 326 321
specialskador@gjensidige.se
www.gjensidige.se

Insurance terms and conditions
Form for damage report

How long does it take for my payment to be registered?

If you have paid by bank transfer to Klarna, the amount will be transferred from your bank account within 1-3 banking days after you have completed the purchase. When you pay by card, the payment is registered directly. Klarna sends a payment confirmation by email when they receive your payment.

Where can I find my order number?

The order number always starts with "30" and consists of 11 digits. You will find it in the confirmation email and in the order confirmation you receive when you complete your purchase. You can also find it in the bottom right corner of the ticket.

How long time does it take for my payment to reach Nortic?

Payment by invoice takes 2-3 banking days and card payment reach us instantly

How can I use my cancellation insurance if I am affected by the Corona virus Covid-19?

Cancellation insurance is applicable if the insured, co-insured or close relative is proven to be afflicted, for example by Corona Covid-19.

Claims/cancellations must be completed as soon as possible after the reason for the cancellation has arisen and be performed using the claim form. The claim form is accompanied by a certificate in the original confirming the reason for the cancellation. Claims/cancellations must the done before the event begins. If you have any questions regarding the handling of your case, you can also contact Gjensidige Försäkringar på 0771-326 321. Read more in the insurance terms and conditions.

You can find more info about our cancellation insurance in Nortic's help center.

How does tickets by email works?

When you have selected delivery by email, an email with the tickets will be sent to the email address you entered at the time of purchase. In the email, click on "DOWNLOAD TICKETS" to download the tickets. The tickets are then downloaded to your device in PDF format. You can then display the tickets in, for example, your mobile phone or print them out on paper and show them.

How do I book seats that are adapted for wheelchairs?

Reservations for wheelchair spaces cannot usually be made through our internet booking. The booking process differs depending on the event, so the best thing is to contact the organizer first or search for the information on their website or event page.

Can I choose my own seats using my smartphone/iPad?

At the moment, no, you have to use our regular booking pages

How does tickets by text message work?

When you choose delivery by text message you get a text message with a ticket link. To get your tickets click on the link in the text message and then show them in the mobile phone when entering the event.

Why did I get a payment reminder from Klarna?

If you have chosen to pay with Klarna’s invoice solutions, Klarna has its own requirements management. Please contact Klarna for any questions regarding reminders and unpaid invoices.

Are any preventive measures being taken at the events or the arenas in order to prevent the risk of contracting the Corona virus Covid-19?

Please contact the organizer or arena in question for information regarding this.

I have already bought tickets, but choose the wrong amount of tickets, what do I do?

The best way is to place a new order with the additional tickets or contact biljett@nortic.se

I have a campaign code, where do I enter it?

For an event without numbered seats, click on “USE CAMPAIGN CODE" in the right corner where you choose your tickets.
For a numbered event you can either click on the symbol with three dots in the lower right corner and then gets the opportunity to enter the campaign code. Alternatively, you can enter the code when you have chosen a seat, when you choose the price category.

How do I pay with a gift card?

When you have chosen the tickets you want and going to choose the payment option, click on "Pay using voucher". In the box, enter the 9 digit value code that is on the gift card and click on "Activate".
Please note that we can only accept payment with gift cards that are sold through our ticket system. If the value of the gift card is not sufficient for the entire order value, you simply pay the remaining part with the regular payment options that Klarna offers.

How does premium tickets work?

With our premium tickets you get a more luxurious version of the ticket in a neat envelope, sent home by mail. Perfect if you want to give away the tickets, invite a friend or simply want the tickets sent home in the mailbox. Premium tickets are available as an option to most events in Nortic's ticket system.

This service is only available within Sweden and the delivery time is about 4-5 work days.

How long does it take before I receive my tickets?

The tickets usually gets delivered to your email or by text message within a few minutes after the purchase has been completed. Have you not received your tickets? Check your spam mail in the first place. If you cannot find the tickets there you can find your order in Nortic Helpcenter.
Please note that at larger events where many people book tickets at the same time, there may be heavy loads in the system, which can cause that it takes a little longer time for your tickets to arrive.

If you have ordered our premium tickets by mail, these are usually delivered within 4-5 work days to the specified address.

I have bought a cancellation insurance and would like to know the terms and conditions?

Visit www.nortic.se/support and under "Avbeställningsförsäkring" you find the complete terms

Why is there a time limit on the booking?

When you have started a purchase, the booked tickets get reserved so no one else can book them at the same time. There can be a lot of people who want to buy tickets to the event and that’s why we have made a time limit for the ticket purchase. You have about 15 minutes to complete the purchase.
You will see a message that tells you to complete the purchase before the time expires. If the time has passed, you have to start over and the reservation will be removed and the tickets will be available for other buyers. Therefore, there is no guarantee that you get the same seats that you choose in the first place, when you start over the buying process.

How do I contact Klarna?

You can contact Klarna's customer service by calling 08 - 120 120 10 or by signing in to Klarna.se and chat with them.

Can I buy a gift card at Nortic?

Nortic does not sell general gift cards for all the events on nortic.se, but some organizers sell gift cards for their events through our ticket system. You can find and buy these gift cards through the organizers or the events website.

I have bought a cancellation insurance and would like to know hot to cancel my tickets

Visit www.nortic.se/support and under "Avbeställningsförsäkring" you will find information

Is it safe to buy second hand tickets?

Nortic only sell first hand tickets and cannot take responsibility for tickets purchased secondarily. How safe it is to buy tickets in the secondary market is hard to say and depends on who you buy the tickets from. What one can never assure of second hand sales is how many copies there are of the tickets.

I'm waiting for a refund from you, how long does it take before I get my money back?

If you chose Klarna Direct or Card Payment, refunds are usually made within six working days. If you chose to pay with invoice, account or partial payment, you will receive an email from Klarna where you can confirm which account you want to receive the refund to. These refunds are usually made within 30 days.

What is the price for having my tickets sent to my home address?

25 SEK and it's only available to Swedish address.

Can I buy a ticket in my name and give it away to another person?

In most cases the tickets are not personal. Which means that you can give away tickets as a gift even if your name stands on them. If the tickets is personal it is up to the organizer to give you this information.

Better seats have appeared for the event I will attend, but I have already bought tickets. Can I change seats afterwards?

The possibility of changing seats depends on the event and which ticket category it is. Contact us and we will see what we can do to help you.

Are the tickets sent by post valid tickets? They look different.

Yes, they are valid. Tickets are printed and sent automatically and therefore look different, but they are valid.

I have bought tickets, but bought too few by mistake, what should I do?

Make a new order right away on the tickets that is missing, in that way you can minimize the risk that the seats you want gets booked up by someone else. If you do not get seats next to each other, or the seats you want, please let us know and we will help you find a solution depending on what’s available.

I can’t buy tickets through nortic.se - what should I do?

Wait and try again later or try to accomplish the purchase on another computer or phone. If it still doesn’t work, please contact us with a detailed description of the problem.

Are my tickets personal are can I give them to someone else?

The tickets are not personal and can be used by someone else. The name on the tickets are not important.

Is it safe to buy tickets from someone else?

That depends one if you can trust the seller not to have made copies of the tickets.

Can I call Nortic and reserve tickets?

If the organizer of the event has activated the phone booking, you can do so. If the telephone booking is activated, you can find information about it on the organizer's or event's website.

What happens if my cardpayment fails can I make a new try with the same seats?

If cardpayment fails the seats wont be available for new booking for about 2 hours, then you can make a new try.

I have received a promo-code but don't know where to use it?

If there is a campaign for your event you find a text "För dig med kampanjkod", click the text and put in your code.

I have trouble buying tickets using iPhone/iPad. What do I do?

The error is due to the App Store sending a defective update to some users. Uninstall the app and then re-install it. Please note that you will need to acquire a new Mobile BankID from your bank. Contact Apple if you cannot install the BankID app, or if you have other App Store related problems.

Nortic AB

Ronnebygatan 2, 371 32 Karlskrona

Weekdays 09:00 - 12:00

Nortic AB

Ronnebygatan 2, 371 32 Karlskrona

Weekdays 09:00 - 12:00