Frequently Asked Questions
Can I regret my purchase and return my tickets?
According to the Distance and Doorstep Sales Act the right of withdrawal do not apply on purchases of event tickets. When the purchase has been completed, you are therefore bound to your purchase.
If you have purchased a cancellation insurance, a return can be made if your cancellation fulfills the insurance terms. Note that the insurance company requires certificates that support the reason for the cancellation. Also note that some organizers sell their own cancellation insurance, in these cases their terms apply when you want to return your tickets.
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I have deleted my tickets by accident - what should I do?
In Nortic Helpcenter you can enter your order number and email address so you can download your tickets again or send a new ticket link. If you still don’t find your tickets, contact us and we will help you. Make sure to have all the information available that can help us identify your purchase, eg. order number, email address, name or phone number.
Read moreI have ordered a cancellation insurance, how does it work?
Avbeställningsförsäkringen tecknas i samband med köp av biljetter på nortic.se. FöThe cancellation insurance is ordered in connection with the purchase of tickets at nortic.se. The insurance protects you who are insured in case of accident, illness and other sudden and unforeseen events that cause you to reasonably not be able to participate in the event. Read the full insurance termsand conditions for more information.
NOTE! The organizer can sell their own cancellation/rebooking protections, in these cases their terms apply when canceling.
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Which payment methods do you offer?
VWe cooperate with Klarna and can thereby offer multiple safe and flexible payment options;
- Card Payment (Visa, MasterCard)
- Klarna Direct (with mobile BankID
- Invoice with the possibility of partial payments
Please notice that Klarna makes individual credit checks and can limit the payment options depending on the results of these. Read more at Klarna.
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I have questions regarding the event, who should I turn to?
Unfortunately, as a ticket system, even though we are happy to help as far as we can, we usually cannot answer practical questions regarding the events. This is because we have so many different events from different organizers in our system. Often you can find the information you need about the event on the organizer’s website or on the event page where you buy the tickets. If you cannot find the answer to your question, please contact the organizer.
Read moreThe event I was going to attend has been cancelled or moved because of the Corona virus Covid-19. What happens now?
If the event that you have purchased tickets for has been cancelled or postponed, you will receive information about a possible refund or a new event date from the organizer.
Read moreHow do I cancel my tickets with the cancellation insurance?
The damage report/cancellation must be made as soon as possible after the reason for the cancellation has arisen and is made with the damage report form. With the damage report, an original certificate confirming the reason for the cancellation is attached. The damage report/cancellation must be made before the event starts. If the damage report is submitted close to the event, notify the insurance company Gjensidige Försäkringar at specialskador@gjensidige.se,, so they are aware that it is on the way. If you have any questions regarding the treatment of your case, you can also contact Gjensidige Försäkringar at 0771-326 321. Read more in the insurance terms and conditions.
NOTE! The organizer can sell their own cancellation/rebooking protections, in these cases their terms apply when canceling.
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I have contracted the Corona virus Covid-19 and / or am quarantined because of this, which means I cannot attend the event. What do I do with my tickets?
Contact our customer service at biljett@nortic.se or via 0455-61 97 00 so we can help you answer your question.
Read moreAre the tickets personal?
In most cases, the tickets are not personal. If the tickets were personal, it is up to the organizer to inform about this.
Read moreHow does “Klarna Pay Now" work?
With Klarna Pay Now you can pay your tickets directly through your bank account. You can connect your bank account to Klarna the first time you use Pay Now, or log in through Klarna’s app or klarna.se and do so at a later time. Klarna will then remember your information so that you can shop and pay even more smoothly the next time. Read more at Klarna.
Read moreCan I rebook my tickets to another event or another date?
As long as the organizer of the event has no special rules regarding rebooking, it can be solved. The event you want to switch to must be arranged by the same organizer as your current booking and the possibility of rebooking depends on which price category it is on your existing booking and the tickets you want to switch to.
Read moreDo I need to register to be able to purchase tickets?
Nortic’s ticket system does not require registration to purchase, but you do need to fill in your details in Klarna to be able to pay. Which information you need to fill in depends on whether you have purchased something through Klarna before or not, and which payment method you choose.
Read moreThe event I have tickets to has been cancelled, what should I do?
If an event has been cancelled, it is primarily the organizer you turn to for questions regarding repayment and other questions. In some cases, Nortic handles repayments for the organizer at the cancelled event. In these cases, we will contact you as soon as possible with more information.
Read moreI am worried about contracting the Corona virus Covid-19 and do not want to attend the event. Can I receive a refund for my purchased tickets?
If the event has not been cancelled because of the risk of contracting the virus, and the event is still planned, we cannot provide a refund for your tickets. For further questions regarding refunds, see our terms and conditions.
Read moreHow are my tickets delivered?
The tickets are delivered by email or text message, if the organizer has chosen to use tickets by text message.
You can also choose our premium tickets to most events, which is a more luxurious version of the ticket sent home by mail in a neat envelope.
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Why do I get a message saying I’m placed in queue?
We want to make sure that your tickets are booked correctly and avoid the risk of double bookings. Therefore, we use a queuing system when many people buy tickets for the same event at the same time. If you get placed in queue, you are automatically being transferred into the purchase flow as soon as it is your turn.
Read moreWhen must I pay my tickets?
If you choose Invoice you must pay within 5 days
If you pay by card you pay directly and have 15 minutes to complete your payment.
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Is there a certificate required when I cancel my tickets with the cancellation insurance?
Yes it’s correct that the insurance company requires certificates that support the reason for the cancellation. Attach the certificate in original together with your damage report. If you have no certificate, you can start by send the the damage report form and contact the insurance company to see what you need to do to complement. Read more in the insurance terms and conditions.
NOTE! The organizer can sell their own cancellation/rebooking protections, in these cases their terms apply when canceling.
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How long does it take before the invoice from Klarna appears in my email?
Usually, your invoice appears in your inbox within 24h. If you haven’t received your invoice, check your spam mail first. You can also find your invoice by logging in to Klarna’s app or klarna.se. If you still cannot find your invoice, please contact Klarna’s customer service.
Read moreDue to restrictions from authorities, I cannot get to the place where the event takes place. Can I receive a refund for my purchased tickets?
Contact our customer service at biljett@nortic.se or via 0455-61 97 00 so we can help you answer your question.
Read moreI entered the wrong email address when I bought my tickets - can you help me?
Of course! Call or email us as soon as possible and we will help you. Make sure to have all the information available that can help us identify your purchase, eg. order number, email address, name or telephone number, and if you know which information that was incorrect.
Note that we can only change the email address in our system, in order to change the email address at Klarna you must contact them. If you have chosen payment by invoice, it is important that you contact Klarna as soon as possible on 08 - 120 120 10. You can also sign in to Klarna.se to chat with Klarna's customer service so they can update your information and send the invoice to you again.
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I have received my tickets by email but have no printer, what should I do?
In most cases you can show the tickets you received by email on your mobile phone, if your device supports this. However, this varies depending on the event. Contact the organizer if you are unsure.
Read moreHow long is my payment period on my invoice from Klarna?
The payment period differs depending on the payment option you have chosen. You will find information about the payment period on your invoice, in your email from Klarna or when you log into Klarna’s app or via klarna.se.
Read moreHow do I get in contact with the insurance company?
The insurance company we use to process the damage reports/cancellations is Gjensidige Försäkringar. Below you will find their contact information and the documents you need to use the insurance and get more information. If you have any questions regarding the treatment of your case, please contact Gjensidige Försäkringar.
Gjensidige Försäkringar
BOX 3031
103 61 Stockholm
0771 - 326 321
specialskador@gjensidige.se
www.gjensidige.se
Insurance terms and conditions
Form for damage report
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How long does it take for my payment to be registered?
If you have paid by bank transfer to Klarna, the amount will be transferred from your bank account within 1-3 banking days after you have completed the purchase. When you pay by card, the payment is registered directly. Klarna sends a payment confirmation by email when they receive your payment.
Read moreWhere can I find my order number?
The order number always starts with "30" and consists of 11 digits. You will find it in the confirmation email and in the order confirmation you receive when you complete your purchase. You can also find it in the bottom right corner of the ticket.
Read moreHow long time does it take for my payment to reach Nortic?
Payment by invoice takes 2-3 banking days and card payment reach us instantly
Read moreHow can I use my cancellation insurance if I am affected by the Corona virus Covid-19?
Cancellation insurance is applicable if the insured, co-insured or close relative is proven to be afflicted, for example by Corona Covid-19.
Claims/cancellations must be completed as soon as possible after the reason for the cancellation has arisen and be performed using the claim form. The claim form is accompanied by a certificate in the original confirming the reason for the cancellation. Claims/cancellations must the done before the event begins. If you have any questions regarding the handling of your case, you can also contact Gjensidige Försäkringar på 0771-326 321. Read more in the insurance terms and conditions.
You can find more info about our cancellation insurance in Nortic's help center.
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